Employees of the Department of the Navy and the United States Postal Service in Western Washington have been sent a warning that federal retirement counselors don’t conduct house calls. Someone who claims to be a Federal Employee Retirement Specialist (FERS) from the Government Retirement Benefits Platform (GRB) and they come to your home and assist you in filling out your retirement paperwork is not acting on behalf of the federal government. Instead, they are acting as independent contractors. They are there to make a sale to you on insurance or investments.
There are no home visits from the GRB’s benefits counselors in Maine. However, there are home visits from the Office of Civilian Human Resources in Portsmouth, Virginia, which processes the retirement applications of federal employees retiring from the Department of the Navy and the Post Office in this area of the country, but remember that they do not make house calls.
If you require assistance, you should contact the personnel support specialist assigned to your shop or code, or you may call the GRB toll-free phone number 1-888-320-2917 and follow the procedures to talk with a benefits expert. Further resources include the Federal Employee Group Life Insurance (FEGLI) website (www.opm.gov), the Thrift Savings Program (TSP) website (www.tsp.gov), and the Social Security Administration (SSA) website (www.ssa.gov)
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